Service Hotline

We are always at your service,
even outside our business hours!

Monday – Friday:
08:00 a.m. – 10:00 p.m.

08:00 a.m. – 10:00 p.m.

Phone: +49 8851 188-188

Do you have a problem with a product of ours? Our hotline lets you contact our service team at any time. Depending on the problem, we can help you over the phone, via online diagnostics or through a prompt visit by a service technician from our global network of specialists.
Give us a call!


Service Team 1
Denmark, Germany, Finland, France, Great Britain, Ireland, Latvia, Norway, Sweden

Thomas Schneider
Phone: +49 8851 188-3331

Service Team 2
Belgium, Israel, Italy, Liechtenstein, Luxembourg, Netherlands, Austria, Poland, Portugal, Switzerland, Spain, Czechia, Slovakia

Markus Gesche
Phone: +49 8851 188-3332

Service Team 3
Argentina, Australia, Brazil, Bulgaria, China, India, Iran, Japan, Korea, Malaysia, Romania, Russia, Singapore, Slovenia, South Africa, Taiwan, Turkey, Hungary

Florian Helfert
Phone: +49 8851 188-3333

Service Team 4
Mexico, Canada, USA

Joe Rudy, Dorst America
Phone: +1 610 317 2000-143

Florian Helfert, Dorst Kochel am See
Phone: +49 8851 188-3334

Service Team 5
Business segment Ceramics, worldwide

Manuel Jentsch
Tel.: +49 8851 188-3335


In case of questions or proposals to our services, please contact us:
Manuel Jentsch, Service Manager, Phone: +49 8851 188-513

In case you require wear or spare parts, our regional offices or our logistics center in Kochel am See are available to help you quickly.

Use our service offering not only to maintain your productivity, but also to increase your production output. On-site technology services or   reconditioning in the DORST Retrofit Center (DRC) are a cost-effective way to keep your DORST Technologies products in state-of-the-art condition and to increase your production efficiency. But the focus is always on the people: We have a customized training program for every one of your employees and ensure that your technicians can get the most out of our high performance products.